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NBN Outage – Resolved

NBN Outage – Resolved

Outage Notification: Please be advised that our Network Engineers are investigating a NBN network outage nation wide and are working towards a resolution. Update: Network engineers have identified a hard drive failure on a core equipment and resolved the issue....
Home Network Gateway Firmware Upgrade

Home Network Gateway Firmware Upgrade

Please be advised our carrier has released a new firmware upgrade for the Sagemcom 5356 Home Network Gateway (HNG) for NBN customers. This will not impact customers on our Sonic Broadband service. HNG’s will automatically download the new firmware which may...
Speed Test Available

Speed Test Available

In recent months there has been plenty of talk about the actual speeds being delivered over the NBN network. In order to pro-actively manage speed concerns for our customers, you can now conduct your own speed test to make sure the NBN network is delivering the speed...
NBN capacity increase – Queensland

NBN capacity increase – Queensland

As a result of proactive bandwidth monitoring we had seen NBN services in Queensland reach capacity during peak times. In light of this our upstream supplier has worked with our carrier partners to double the capacity in Queensland which has now been completed. We...